1. INTRODUCTION
Welcome to MyNeighborTheMechanic.com (“Company,” “Platform,” “we,” “our,” or “us”).
These Terms of Service (“Terms”) govern your access to and use of the MyNeighborTheMechanic.com website, mobile application, and any related services (collectively, the “Platform”).
By creating an account, browsing the Platform, requesting services, accepting work, or otherwise using the Platform, you agree to be legally bound by these Terms.
If you do not agree with these Terms, do not use the Platform.
2. OUR SERVICE
MyNeighborTheMechanic.com provides an online marketplace that connects vehicle owners (“Customers”) with independent automotive repair professionals (“Mechanics”).
The Platform provides technology that allows Customers and Mechanics to locate one another, communicate, schedule appointments, and process payments.
MyNeighborTheMechanic.com is NOT an automotive repair shop.
We do not:
All repair services are provided solely by independent Mechanics.
3. DEFINITIONS
Throughout these Terms:
Customer means a person requesting automotive repair services.
Mechanic means an independent individual or business offering automotive repair services through the Platform.
Booking means a scheduled appointment created through the Platform.
Vehicle means any automobile, truck, SUV, van, motorcycle, recreational vehicle, trailer, or other motor vehicle serviced through the Platform.
Content includes photographs, videos, reviews, estimates, invoices, messages, listings, logos, and any information submitted by users.
4. ELIGIBILITY
To use the Platform you must:
Mechanics may be required to provide:
The Company may deny or terminate any account at its sole discretion.
5. ACCOUNT REGISTRATION
Users agree that all registration information shall remain accurate and current.
You are responsible for:
You may not:
6. INDEPENDENT CONTRACTOR RELATIONSHIP
Mechanics using MyNeighborTheMechanic.com are independent contractors.
Nothing contained within these Terms creates:
Mechanics determine:
The Company exercises no control over how repairs are performed.
7. BOOKINGS
Customers may request services through the Platform.
A Booking is not final until accepted by the Mechanic.
Mechanics may decline requests for any lawful reason.
The Company is not responsible if:
8. PAYMENTS
Payments are processed through approved third-party payment providers.
Customers authorize the Platform to collect:
Mechanics authorize the Platform to deduct:
The Platform is not responsible for delays caused by payment processors or financial institutions.
9. ESTIMATES
Repair estimates provided through the Platform are estimates only.
Actual repair costs may vary due to:
Mechanics agree not to perform work exceeding the approved estimate without Customer authorization except where necessary to prevent immediate safety hazards.
10. CUSTOMER RESPONSIBILITIES
Customers agree to:
Customers acknowledge that delaying necessary repairs may result in additional damage.
11. MECHANIC RESPONSIBILITIES
By offering services through MyNeighborTheMechanic.com, each Mechanic represents and warrants that they:
Mechanics are solely responsible for:
Mechanics acknowledge they are independent businesses and are solely responsible for any warranties they provide unless expressly stated otherwise.
12. BACKGROUND CHECKS & VERIFICATION
To promote trust within the community, MyNeighborTheMechanic.com may require Mechanics to complete identity verification.
The Company may request:
The Company may also conduct background screenings where permitted by law.
Completion of any verification process does not constitute a guarantee of honesty, competence, skill, or future performance.
Customers acknowledge that they remain responsible for selecting the Mechanic they choose to hire.
13. ASE CERTIFICATION
Mechanics may indicate that they hold certifications issued by the National Institute for Automotive Service Excellence (ASE) or other recognized organizations.
Mechanics are solely responsible for ensuring that any certification claims are truthful and current.
False claims regarding certifications are grounds for immediate suspension or permanent removal from the Platform.
The Company does not independently guarantee the validity or ongoing status of certifications unless specifically stated.
14. MOBILE REPAIR SAFETY
Customers acknowledge that many repairs occur:
Customers agree to provide a reasonably safe location for repairs.
Mechanics may refuse service if a location presents an unreasonable safety risk, including but not limited to:
If a Mechanic reasonably determines that a repair location is unsafe, the appointment may be canceled or relocated without liability to the Mechanic or the Company.
15. PARTS
Mechanics may install:
The Mechanic shall disclose the type of parts being installed whenever reasonably possible.
MyNeighborTheMechanic.com does not manufacture, distribute, inspect, or warrant any automotive parts.
Any manufacturer’s warranty applies solely through the manufacturer or supplier.
16. WARRANTIES
Unless otherwise expressly agreed in writing between the Customer and the Mechanic:
Any workmanship warranty is solely between the Customer and the Mechanic.
Mechanics are encouraged—but not required—to publish their warranty policies on their profile.
17. CUSTOMER REVIEWS
Customers may leave reviews following completion of a service.
Reviews must be:
The Company reserves the right to remove reviews that:
Mechanics may not offer money, discounts, or gifts in exchange for positive reviews.
MyNeighbor Guarantee™
This would be a badge displayed on qualifying mechanics who meet higher standards, such as:
18. INSURANCE
Customer Insurance
Customers are responsible for maintaining any automobile insurance required by applicable law.
The Company does not provide automobile insurance covering vehicles serviced through the Platform.
Customers acknowledge that any claims arising from repair work may be subject to the terms and limitations of their own insurance policies.
Mechanic Insurance
Mechanics are strongly encouraged, and in some cases may be required, to maintain insurance appropriate for the services they provide, including:
Mechanics are solely responsible for maintaining any insurance required by federal, state, or local law.
Failure to maintain required insurance may result in suspension or removal from the Platform.
The Company does not verify or guarantee that any Mechanic maintains insurance unless expressly stated.
19. PROPERTY DAMAGE
Customers understand that automotive repair carries inherent risks.
The Company shall not be responsible for:
Claims regarding repair work must be resolved directly between the Customer and the Mechanic.
20. EMERGENCY SERVICES
Mechanics may offer emergency roadside assistance through the Platform.
Customers acknowledge that roadside repairs involve additional risks.
Mechanics reserve the right to refuse service if they believe conditions are unsafe.
The Company does not guarantee:
21. LIMITATION OF LIABILITY
To the fullest extent permitted by law, MyNeighborTheMechanic.com, its owners, officers, directors, employees, affiliates, contractors, licensors, successors, and assigns shall not be liable for any:
Whether arising from:
The Company’s total liability under any claim shall not exceed the total Platform service fees paid by the Customer during the twelve (12) months immediately preceding the event giving rise to the claim.
22. DISCLAIMER OF WARRANTIES
THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.”
THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
The Company does not warrant:
Customers use the Platform entirely at their own risk.
23. INDEMNIFICATION
Users agree to defend, indemnify, and hold harmless MyNeighborTheMechanic.com and its owners, officers, directors, employees, affiliates, contractors, and agents from any claims, liabilities, damages, losses, judgments, settlements, costs, expenses, or attorneys’ fees arising from:
This obligation survives termination of the user’s account.
24. USER CONTENT
Users retain ownership of content they submit to the Platform, including:
By posting content, users grant the Company a worldwide, perpetual, royalty-free, transferable, sublicensable license to use, reproduce, modify, display, distribute, and promote such content in connection with operating and marketing the Platform.
Users represent that they own or have permission to use all submitted content.
25. INTELLECTUAL PROPERTY
The following are the exclusive property of MyNeighborTheMechanic.com:
No user acquires ownership rights by using the Platform.
Users may not:
26. PROHIBITED CONDUCT
Users may not:
The Company may suspend or permanently terminate any account for violations of these Terms.
27. PRIVACY
Your use of MyNeighborTheMechanic.com is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
The Company may collect information including:
The Company uses this information to:
The Company will not sell users’ personal information except as permitted by applicable law or described in the Privacy Policy.
28. ELECTRONIC COMMUNICATIONS
By creating an account, users consent to receive electronic communications from the Company, including:
Users may opt out of promotional communications but may continue to receive essential account and service-related notices.
29. TERMINATION OF ACCOUNTS
The Company may suspend or terminate any account at any time, with or without notice, for reasons including but not limited to:
Termination does not relieve a user of obligations incurred before termination.
30. DISPUTES BETWEEN USERS
The Company is not a party to agreements between Customers and Mechanics.
While the Company may, at its sole discretion, assist in resolving disputes, it is under no obligation to investigate, mediate, or resolve disagreements.
Customers and Mechanics remain solely responsible for resolving disputes concerning:
31. DISPUTE RESOLUTION
Before initiating legal proceedings, the parties agree to make a good-faith effort to resolve disputes informally by providing written notice describing the issue and the requested resolution.
If the dispute cannot be resolved within thirty (30) days, either party may pursue arbitration as provided below.
32. BINDING ARBITRATION
Except where prohibited by law, any dispute arising out of or relating to these Terms or the use of the Platform shall be resolved exclusively through binding arbitration.
The arbitration shall:
Each party shall bear its own attorneys’ fees unless otherwise awarded by the arbitrator or required by law.
33. CLASS ACTION WAIVER
To the fullest extent permitted by law:
Users agree that claims shall be brought only in an individual capacity.
Users waive any right to:
No arbitrator may combine multiple claims into a single proceeding without the written consent of all parties.
34. GOVERNING LAW
These Terms shall be governed by and interpreted under the laws of the State of California, without regard to conflict-of-law principles.
If any portion of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.
35. FORCE MAJEURE
The Company shall not be liable for delays or failures caused by events beyond its reasonable control, including but not limited to:
36. MODIFICATIONS TO THESE TERMS
The Company may revise these Terms at any time.
Updated Terms become effective upon posting to the Platform unless otherwise required by law.
Continued use of the Platform after updated Terms are posted constitutes acceptance of the revised Terms.
37. ENTIRE AGREEMENT
These Terms, together with the Privacy Policy and any additional policies referenced herein, constitute the entire agreement between the Company and the user regarding use of the Platform.
They supersede all prior oral or written agreements concerning the Platform.
38. CONTACT INFORMATION
MyNeighborTheMechanic.com
Customer Support
Email: [email protected]
Legal Notices
[email protected]
Mailing Address
7225 Crescent Park West Suite 255, Los Angeles CA 90094